You do well and I do well? The behavioral consequences of corporate social responsibility

Hui Fu, Ben Haobin Ye, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

97 Citations (Scopus)

Abstract

Employees' perceptions of corporate social responsibility (CSR) and its impact on their behavior have received little attention in hospitality research. The current study aims to narrow this gap by investigating CSR and its internal consequences from employees' perspective in the context of the Chinese hotel industry. A survey was conducted with employees in five hotels from mid-, and upscale hotel brands in China. A total of 450 usable questionnaires were returned and used to test a theoretical model. The findings indicate that CSR influences organizational citizenship behavior through the mediating effects of organizational identity and commitment. The proposed model and all hypotheses were supported. Theoretical and practical implications are presented based on the findings. Practitioners should make more effort to develop CSR initiatives and communicate them to stakeholders in order to enhance firm performance.
Original languageEnglish
Pages (from-to)62-70
Number of pages9
JournalInternational Journal of Hospitality Management
Volume40
DOIs
Publication statusPublished - 1 Jan 2014

Keywords

  • China
  • Corporate social responsibility
  • Hotel industry
  • Organizational citizenship behavior
  • Organizational commitment
  • Organizational identity

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

Cite this