TY - JOUR
T1 - Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support
AU - Ariza-Montes, Antonio
AU - Arjona-Fuentes, Juan M.
AU - Radic, Aleksandar
AU - Han, Heesup
AU - Law, Rob
N1 - Publisher Copyright:
© 2021 Elsevier Ltd
PY - 2021/4
Y1 - 2021/4
N2 - A cruise ship constitutes a unique research laboratory for the study of workplace bullying and presenteeism because of its manifestation of the phenomena and situations that traditionally characterize total institutions. This study analyzes the role of workplace bullying as a potential risk factor for presenteeism in the workplace and the moderating role of social support. Results confirmed that work-related bullying is positively connected to the phenomenon of presenteeism, whereas person-related bullying is negatively related. The findings also confirmed the role of social support, specifically supervisor support, as a moderating agent of this relationship. The supporting details are further elaborated, and the main implications for the future of the cruise industry are presented. The findings can facilitate cruise line companies in designing prevention plans and implementing well-targeted anti-bullying policies according to the type of workplace bullying experienced by workers that can substantially improve their effectiveness.
AB - A cruise ship constitutes a unique research laboratory for the study of workplace bullying and presenteeism because of its manifestation of the phenomena and situations that traditionally characterize total institutions. This study analyzes the role of workplace bullying as a potential risk factor for presenteeism in the workplace and the moderating role of social support. Results confirmed that work-related bullying is positively connected to the phenomenon of presenteeism, whereas person-related bullying is negatively related. The findings also confirmed the role of social support, specifically supervisor support, as a moderating agent of this relationship. The supporting details are further elaborated, and the main implications for the future of the cruise industry are presented. The findings can facilitate cruise line companies in designing prevention plans and implementing well-targeted anti-bullying policies according to the type of workplace bullying experienced by workers that can substantially improve their effectiveness.
KW - Cruise
KW - Employee misbehavior
KW - Presenteeism
KW - Social support
KW - Workplace bullying
UR - http://www.scopus.com/inward/record.url?scp=85100047095&partnerID=8YFLogxK
U2 - 10.1016/j.ijhm.2021.102863
DO - 10.1016/j.ijhm.2021.102863
M3 - Journal article
AN - SCOPUS:85100047095
SN - 0278-4319
VL - 94
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
M1 - 102863
ER -