Work-family balance as a potential strategic advantage: A hotel general manager perspective

Qu Xiao, John W. O'Neill

Research output: Journal article publicationJournal articleAcademic researchpeer-review

29 Citations (Scopus)


This qualitative study is an exploratory attempt to investigate hotel general managers' (GMs) perceived work-family balance/interface issues from a strategic perspective. Based on 49 in-person, in-depth, in-office, interviews with full-service hotel GMs, the authors identify current strategic issue perceptions (SIPs) of hotel GMs and explore potential relationships between these SIPs and work-family issues in the hotel industry. Findings suggest that work-family issues, including workplace flexibility, turnover, knowledge management, and career advancement are influenced by hotel culture and the GM's management style; and when human resources are perceived as a competitive advantage by the hotel GMs, the work-family issues are indeed related to the hotel GM's perceived strategic issues.
Original languageEnglish
Pages (from-to)415-439
Number of pages25
JournalJournal of Hospitality and Tourism Research
Issue number4
Publication statusPublished - 22 Oct 2010


  • hotel culture
  • human resources management
  • perceived strategic issues
  • work-family balance

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management


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