Abstract
This qualitative study is an exploratory attempt to investigate hotel general managers' (GMs) perceived work-family balance/interface issues from a strategic perspective. Based on 49 in-person, in-depth, in-office, interviews with full-service hotel GMs, the authors identify current strategic issue perceptions (SIPs) of hotel GMs and explore potential relationships between these SIPs and work-family issues in the hotel industry. Findings suggest that work-family issues, including workplace flexibility, turnover, knowledge management, and career advancement are influenced by hotel culture and the GM's management style; and when human resources are perceived as a competitive advantage by the hotel GMs, the work-family issues are indeed related to the hotel GM's perceived strategic issues.
Original language | English |
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Pages (from-to) | 415-439 |
Number of pages | 25 |
Journal | Journal of Hospitality and Tourism Research |
Volume | 34 |
Issue number | 4 |
DOIs | |
Publication status | Published - 22 Oct 2010 |
Keywords
- hotel culture
- human resources management
- perceived strategic issues
- work-family balance
ASJC Scopus subject areas
- Education
- Tourism, Leisure and Hospitality Management