Work environment and well-being of different occupational groups in hospitality: Job Demand–Control–Support model

Antonio Ariza-Montes, Juan M. Arjona-Fuentes, Heesup Han, Rob Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

42 Citations (Scopus)


The Job Demand–Control and Job Demand–Control–Support (JDCS) models are theoretical approaches that are commonly used to understand the relationship among work characteristics, health, and well-being. In the European context, minimal studies on the main effects and multiplicative model in relation to individual well-being have been conducted. To fill this significant research gap, the present study analyzed the relationship among job demands, job control, social support, and the well-being of certain occupational groups in the European hospitality sector. The JDCS model is critical for the future of the hospitality industry due to its significant role in employees’ well-being, strain, and conflict. Different logistic regression models were employed to test the proposed hypotheses. Findings of the data collected from approximately 2000 hospitality employees (a heterogeneous sample in a homogeneous occupational field given the need to use additional homogeneous samples for improved analysis) in Europe confirm the strain (only among managers) and iso-strain hypotheses of the JDCS model across three occupational groups.

Original languageEnglish
Pages (from-to)1-11
Number of pages11
JournalInternational Journal of Hospitality Management
Publication statusPublished - Jul 2018


  • Hospitality sector
  • Job control
  • Job demands
  • Social support
  • Well-being

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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