Willingness to Travel With Pets: A U.S. Consumer Perspective

Ksenia Kirillova, Sena Lee, Xinran Lehto

Research output: Journal article publicationJournal articleAcademic researchpeer-review

9 Citations (Scopus)

Abstract

The purpose of this exploratory study was to understand U.S. pet-owners’ perception of traveling with pets as well as to gain insights into their willingness to take pets on leisure trips. Regression analysis revealed that motivators and emotional attachment influenced willingness to travel with pets while perceived constraints and satisfaction with existing pet-related hospitality and tourism services did not significantly predict travel-with-pets intentions. Further inquiry indicated that although household income affects willingness to travel with pets, all predictors equally appeal to pet owners regardless of their socio-demographic characteristics, suggesting that these factors are of universal concern to pet owners. Given the insights from this research, industry practitioners could cater to needs and desires of tourists with pets, linking industry practices with consumer preferences, and thus achieving higher customer satisfaction and retention.
Original languageEnglish
Pages (from-to)24-44
Number of pages21
JournalJournal of Quality Assurance in Hospitality and Tourism
Volume16
Issue number1
DOIs
Publication statusPublished - 1 Jan 2015
Externally publishedYes

Keywords

  • constraints
  • hospitality
  • pet tourism
  • satisfaction
  • willingness to travel

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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