@inproceedings{5e434f33a8d140089a49268ac1d75f23,
title = "Why does interactional unfairness matter for patient-doctor relationship quality in online health consultation? The contingencies of professional seniority and disease severity",
abstract = "The development of online health platforms in recent years has drawn significant research attention to understanding patient participation. However, the unfairness in patient–doctor relationship development has been largely overlooked in the online health context. This study proposes and tests a model that examines how interactional unfairness (encompassing interpersonal unfairness and informational unfairness) influences online patient–doctor relationship quality and the contingent conditions of a doctor{\textquoteright}s professional seniority and disease severity on the unfairness–relationship quality link. Using objective data with 31,521 observations from a leading online health platform, this study employed rare-event logistic regression to test the model. The results show that interpersonal unfairness and informational unfairness have negative and positive effects on relationship quality, respectively, and a doctor{\textquoteright}s professional seniority and disease severity moderate the strength of the unfairness-relationship quality link. This study advances the knowledge of interactional unfairness in online health, and provides practical insights for online healthcare stakeholders into how to manage unfairness and consider the contingent factors to improve patient–doctor relationship in online health consultations.",
keywords = "Disease severity, Interactional unfairness, Online health consultation, Professional seniority, Relationship quality",
author = "Xiaofei Zhang and Xitong Guo and Lai, {Kee Hung} and Yi Wu",
year = "2018",
month = jan,
day = "1",
doi = "10.1007/978-3-030-03649-2_6",
language = "English",
isbn = "9783030036485",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer-Verlag",
pages = "61--69",
editor = "Hsinchun Chen and Daniel Zeng and Qing Fang and Jiang Wu",
booktitle = "Smart Health - International Conference, ICSH 2018, Proceedings",
note = "International Conference on Smart Health, ICSH 2018 ; Conference date: 01-07-2018 Through 03-07-2018",
}