TY - JOUR
T1 - Why and how to use enterprise social media platforms
T2 - The employee's perspective
AU - Yee, Rachel W.Y.
AU - Miquel-Romero, Maria Jose
AU - Cruz-Ros, Sonia
N1 - Funding Information:
This work was partially supported by the grant from The Hong Kong Polytechnic University under grant number 1-ZVLG. We also thank Dr Yefei Yang at Beijing Jiaotong University for her contribution to data collection on this work.
Publisher Copyright:
© 2021
PY - 2021/12
Y1 - 2021/12
N2 - Literature supports the relevance of knowledge sharing in a company. Considering that social media plays an important role in this process, this paper analyzes the antecedents and consequences of the use of enterprise social media platforms according to the employee's perception. Based on the Motivation-Opportunity-Ability framework and using two different methodologies (Partial Least Squares Structural Equation Modeling and fuzzy-set Qualitative Comparative Analysis), we find that three different combinations of motivation, opportunity and ability factors, combined in pairs, promote the use of enterprise social media platforms, leading to knowledge creation and task performance. These findings shed light on how a company can influence the use of enterprise social media platforms for achieving its objectives.
AB - Literature supports the relevance of knowledge sharing in a company. Considering that social media plays an important role in this process, this paper analyzes the antecedents and consequences of the use of enterprise social media platforms according to the employee's perception. Based on the Motivation-Opportunity-Ability framework and using two different methodologies (Partial Least Squares Structural Equation Modeling and fuzzy-set Qualitative Comparative Analysis), we find that three different combinations of motivation, opportunity and ability factors, combined in pairs, promote the use of enterprise social media platforms, leading to knowledge creation and task performance. These findings shed light on how a company can influence the use of enterprise social media platforms for achieving its objectives.
KW - Employee motivation
KW - Enterprise social media platforms
KW - Knowledge creation
KW - Task characteristic
KW - Task performance
UR - http://www.scopus.com/inward/record.url?scp=85114152328&partnerID=8YFLogxK
U2 - 10.1016/j.jbusres.2021.08.057
DO - 10.1016/j.jbusres.2021.08.057
M3 - Journal article
AN - SCOPUS:85114152328
SN - 0148-2963
VL - 137
SP - 517
EP - 526
JO - Journal of Business Research
JF - Journal of Business Research
ER -