When your experience deviates from others’: Exploring the impact of disconfirmation on consumers’ online review behavior

Hengyun Li; Fang Meng

When your experience deviates from others’: Exploring the impact of disconfirmation on consumers’ online review behavior

Hengyun Li
, Fang Meng

School of Hotel and Tourism Management

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2019
Event	2019 APacCHRIE & EuroCHRIE Joint Conference - , Hong Kong Duration: 22 May 2019 → 25 May 2019

Conference

Conference	2019 APacCHRIE & EuroCHRIE Joint Conference
Country/Territory	Hong Kong
Period	22/05/19 → 25/05/19

Cite this

@conference{e15a04303f4845c7bb35cfc84033b106,

title = "When your experience deviates from others{\textquoteright}: Exploring the impact of disconfirmation on consumers{\textquoteright} online review behavior",

author = "Hengyun Li and Fang Meng",

year = "2019",

language = "English",

note = "2019 APacCHRIE \& EuroCHRIE Joint Conference ; Conference date: 22-05-2019 Through 25-05-2019",

}

When your experience deviates from others’: Exploring the impact of disconfirmation on consumers’ online review behavior. / Li, Hengyun; Meng, Fang.
2019. Paper presented at 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review