When Robots Come to Our Rescue: Why Professional Service Robots Aren’t Inspiring and Can Demotivate Consumers’ Prosocial Behaviors

Szu-chi Huang; Fangyuan Chen

When Robots Come to Our Rescue: Why Professional Service Robots Aren’t Inspiring and Can Demotivate Consumers’ Prosocial Behaviors

Szu-chi Huang, Fangyuan Chen

Department of Management and Marketing

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

Abstract

Service robots refer to robots that perform services useful to
the well-being of humans or equipment (ISO 8373:2012). With rapid
advances in technology, the use of professional service robots in
prosocial missions, such as disaster search, rescue and recovery, is
becoming prevalent around the world, along with the growing news
coverage of these prosocial missions (Bartneck and Forlizzi 2004;
Liu and Nejat 2013; Murphy 2004). This research examines how
consumers feel and react when they read about a robot carrying out a
disaster relief mission that is usually performed by humans

Original language	English
Title of host publication	ACR 2019 Proceedings
Editors	Rajesh Bagchi
Publisher	Assocaition for Consumer Research
Volume	47
ISBN (Print)	978-0-915552-80-1
Publication status	Published - Oct 2019

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Cite this

@inproceedings{f6dcd30d6a6f46bdaffb641bc136ff41,

title = "When Robots Come to Our Rescue: Why Professional Service Robots Aren{\textquoteright}t Inspiring and Can Demotivate Consumers{\textquoteright} Prosocial Behaviors",

abstract = "Service robots refer to robots that perform services useful tothe well-being of humans or equipment (ISO 8373:2012). With rapidadvances in technology, the use of professional service robots inprosocial missions, such as disaster search, rescue and recovery, isbecoming prevalent around the world, along with the growing newscoverage of these prosocial missions (Bartneck and Forlizzi 2004;Liu and Nejat 2013; Murphy 2004). This research examines howconsumers feel and react when they read about a robot carrying out adisaster relief mission that is usually performed by humans",

author = "{Szu-chi Huang} and Fangyuan Chen",

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language = "English",

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When Robots Come to Our Rescue: Why Professional Service Robots Aren’t Inspiring and Can Demotivate Consumers’ Prosocial Behaviors. / Szu-chi Huang; Chen, Fangyuan.
ACR 2019 Proceedings. ed. / Rajesh Bagchi. Vol. 47 Assocaition for Consumer Research, 2019.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

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N2 - Service robots refer to robots that perform services useful tothe well-being of humans or equipment (ISO 8373:2012). With rapidadvances in technology, the use of professional service robots inprosocial missions, such as disaster search, rescue and recovery, isbecoming prevalent around the world, along with the growing newscoverage of these prosocial missions (Bartneck and Forlizzi 2004;Liu and Nejat 2013; Murphy 2004). This research examines howconsumers feel and react when they read about a robot carrying out adisaster relief mission that is usually performed by humans

AB - Service robots refer to robots that perform services useful tothe well-being of humans or equipment (ISO 8373:2012). With rapidadvances in technology, the use of professional service robots inprosocial missions, such as disaster search, rescue and recovery, isbecoming prevalent around the world, along with the growing newscoverage of these prosocial missions (Bartneck and Forlizzi 2004;Liu and Nejat 2013; Murphy 2004). This research examines howconsumers feel and react when they read about a robot carrying out adisaster relief mission that is usually performed by humans

M3 - Conference article published in proceeding or book

SN - 978-0-915552-80-1

VL - 47

BT - ACR 2019 Proceedings

A2 - Bagchi, Rajesh

PB - Assocaition for Consumer Research

ER -

When Robots Come to Our Rescue: Why Professional Service Robots Aren’t Inspiring and Can Demotivate Consumers’ Prosocial Behaviors

Abstract

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