When AI Goes Wrong: Definitions of AI Service Failures and Insights from Academic Research

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

Original language	English
Title of host publication	Recent Advances in Retailing and Consumer Science (RARCS) Conference
Publication status	Published - 2026
Event	The 32nd Recent Advances in Retailing and Consumer Science (RARCS) Conference - Berlin, Germany Duration: 13 Jul 2026 → 16 Jul 2026 https://rarcsconferences.wixsite.com/rarcs2026

Conference	The 32nd Recent Advances in Retailing and Consumer Science (RARCS) Conference
Abbreviated title	RARCS2026
Country/Territory	Germany
City	Berlin
Period	13/07/26 → 16/07/26
Internet address	https://rarcsconferences.wixsite.com/rarcs2026

Cite this

@inproceedings{8d047915b3a740efb4938f8cf0115977,

title = "When AI Goes Wrong: Definitions of AI Service Failures and Insights from Academic Research",

author = "Shuqin Liu and Jun Liang and Ki, \{Chung-Wha (Chloe)\}",

year = "2026",

language = "English",

booktitle = "Recent Advances in Retailing and Consumer Science (RARCS) Conference",

note = "The 32nd Recent Advances in Retailing and Consumer Science (RARCS) Conference, RARCS2026 ; Conference date: 13-07-2026 Through 16-07-2026",

url = "https://rarcsconferences.wixsite.com/rarcs2026",

}

TY - GEN

T1 - When AI Goes Wrong: Definitions of AI Service Failures and Insights from Academic Research

AU - Liu, Shuqin

AU - Liang, Jun

AU - Ki, Chung-Wha (Chloe)

PY - 2026

Y1 - 2026

M3 - Conference article published in proceeding or book

BT - Recent Advances in Retailing and Consumer Science (RARCS) Conference

T2 - The 32nd Recent Advances in Retailing and Consumer Science (RARCS) Conference

Y2 - 13 July 2026 through 16 July 2026

ER -