Abstract
Drawing on teleology, this study aims to conceptualize destination smartness from a tourist perspective by identifying what intelligences a “smart” destination has executed. Thematic analysis of 25 interviews with experienced “smart tourists” unveiled a hierarchical framework of destination smartness, visualizing the components of destination smartness as seen by tourists. Eight identified intelligences were then situated within a 2 (crystalized development path–fluid development path) × 2 (task-oriented focus–interaction-oriented focus) × 2 (active service provision–passive service provision) plane. This study also lays a theoretical foundation for future studies and provides practical implications for the development of smart tourism.
Original language | English |
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Pages (from-to) | 448-464 |
Number of pages | 17 |
Journal | Journal of Travel and Tourism Marketing |
Volume | 39 |
Issue number | 4 |
DOIs | |
Publication status | Published - 9 Sept 2022 |
Keywords
- destination personification
- destination smartness
- intellectual ability
- intelligence
- smart destination
- Smart tourism
- smartness design
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Marketing