What makes a destination smart? an intelligence-oriented approach to conceptualizing destination smartness

Wai Ching Wilson Au (Corresponding Author), Nelson K.F. Tsang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)

Abstract

Drawing on teleology, this study aims to conceptualize destination smartness from a tourist perspective by identifying what intelligences a “smart” destination has executed. Thematic analysis of 25 interviews with experienced “smart tourists” unveiled a hierarchical framework of destination smartness, visualizing the components of destination smartness as seen by tourists. Eight identified intelligences were then situated within a 2 (crystalized development path–fluid development path) × 2 (task-oriented focus–interaction-oriented focus) × 2 (active service provision–passive service provision) plane. This study also lays a theoretical foundation for future studies and provides practical implications for the development of smart tourism.

Original languageEnglish
Pages (from-to)448-464
Number of pages17
JournalJournal of Travel and Tourism Marketing
Volume39
Issue number4
DOIs
Publication statusPublished - 9 Sept 2022

Keywords

  • destination personification
  • destination smartness
  • intellectual ability
  • intelligence
  • smart destination
  • Smart tourism
  • smartness design

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing

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