What influences company attachment and job performance in the COVID-19 era?: Airline versus hotel employees

Heesup Han, Kai Sean Lee, Seongseop (Sam) Kim, Antony King Fung Wong, Hyoungeun Moon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

12 Citations (Scopus)


Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks to explain airline and hotel employees' job performance and behavior during the COVID-19 pandemic. The frameworks, developed using a quantitative method, adequately account for employees' company attachment and job performance by using their perceived job insecurity, life satisfaction, and job satisfaction as the key antecedents; while employees' perceived job insecurity influences the formation of attachment to the company and job performance. The mediating nature of life and job satisfaction is also examined alongside the moderating role of two different industry types (airline versus hotel). The results show that the process of generating job performance differs between airline and hotel employee groups. The research implications and value are discussed.

Original languageEnglish
Article number101001
JournalTourism Management Perspectives
Publication statusPublished - Oct 2022


  • Airline and hotel
  • Company attachment
  • COVID-19 crisis
  • Job insecurity
  • Job performance
  • Life satisfaction

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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