What factors influence customers' satisfaction? A content analysis of online hotel reviews

H.Y. Li; Q. Ye; Z. Wang; Chun Hung Roberts Law

What factors influence customers' satisfaction? A content analysis of online hotel reviews

H.Y. Li, Q. Ye, Z. Wang, Chun Hung Roberts Law

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2011
Event	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] - Duration: 1 Jan 2011 → …

Conference

Conference	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]
Period	1/01/11 → …

Cite this

@conference{1d4605242cb24db0b25a7fc4dd5b65a6,

title = "What factors influence customers' satisfaction? A content analysis of online hotel reviews",

author = "H.Y. Li and Q. Ye and Z. Wang and Law, {Chun Hung Roberts}",

year = "2011",

language = "English",

note = "Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] ; Conference date: 01-01-2011",

}

What factors influence customers' satisfaction? A content analysis of online hotel reviews. / Li, H.Y.; Ye, Q.; Wang, Z. et al.

2011. Paper presented at Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

TY - CONF

T1 - What factors influence customers' satisfaction? A content analysis of online hotel reviews

AU - Li, H.Y.

AU - Ye, Q.

AU - Wang, Z.

AU - Law, Chun Hung Roberts

PY - 2011

Y1 - 2011

M3 - Conference presentation (not published in journal/proceeding/book)

T2 - Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]

Y2 - 1 January 2011

ER -