Abstract
This study examines the critical success factors of budget hotels in China, taking Home Inns as the study case. Six CSFs, with a total of 26 sub-factors, are identified from data collected through triple sources - site visits, in-depth interviews, and documents and websites analysis. These critical success factors are people, timing/contextual factors, strategic choices, managerial and operational efficiency, performance/product, and Home Inns' culture. The result also indicates that different factors contributed to Home Inns' success at different developing stages. Furthermore, the implications of Home Inns' successful development are also suggested.
| Original language | English |
|---|---|
| Pages (from-to) | 425-434 |
| Number of pages | 10 |
| Journal | International Journal of Hospitality Management |
| Volume | 33 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 1 Jun 2013 |
Keywords
- Budget hotels
- China
- Critical success factors
- Home Inns
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Strategy and Management