Website performance : Hong Kong hotels

Research output: Journal article publicationJournal articleAcademic research

Abstract

This research examines the performance of Hong Kong hotel websites in terms of information quality, and compares the performance among different hotel categories. Different from exsisting theoretical studies analyzing hotel websites, this research incorporates the perceptions of hotel guests and practitioners in the evaluation development process. Empirical results reveal that significant differences exist in the performance scores of luxury, mid-priced, and economy hotels. The authors also discuss implications for hotel industry practitioners and policymakers.
Original languageEnglish
JournalHospitality review
Volume21
Issue number1
Publication statusPublished - 2003

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