We are not yet done exploring the hospitality workforce

Abbie Gayle Johnson

Research output: Journal article publicationJournal articleAcademic researchpeer-review

7 Citations (Scopus)

Abstract

With the ongoing notices of labour shortage and need to foster inclusion in the hospitality workplace across time and space, this calls for a mindset that is dynamic and accommodative to changes within the tourism discourse. However, this note proposes that this can only be truly fostered when the discourse in the industry is challenged. Specifically, questions need to be raised regarding the role of discourse in shaping the individual as not only an employee but as a hospitality professional or service worker subject. This opens an avenue for further discussions in human resources, organisational behaviour and culture, areas that seem to have been extensively researched. Through the lens of Foucault's analysis of power, these proposed questions can be answered, however, its applicability has yet to be extended to the literature. Therefore, as hospitality researchers, for the greater good, we are not yet done exploring the hospitality workforce.

Original languageEnglish
Article number102402
JournalInternational Journal of Hospitality Management
Volume86
DOIs
Publication statusPublished - Apr 2020
Externally publishedYes

Keywords

  • Behaviour
  • Culture
  • Employees
  • Foucault
  • Hospitality
  • Human resources
  • Power

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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