Wayfinding in the passenger terminal of Hong Kong International Airport

Hing Keung William Lam; Mei ling Tam; S. C. Wong; S. C. Wirasinghe

doi:10.1016/S0969-6997(02)00044-3

Wayfinding in the passenger terminal of Hong Kong International Airport

Hing Keung William Lam, Mei ling Tam, S. C. Wong, S. C. Wirasinghe

Research output: Journal article publication › Journal article › Academic research › peer-review

34 Citations (Scopus)

Abstract

One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or visibility index, to evaluate the ease of orientation in the departure lounge of Hong Kong International Airport. Based on the visibility index, a new set of level-of-service standards for orientation is proposed. The findings of this paper are compared with those of previous studies.

Original language	English
Pages (from-to)	73-81
Number of pages	9
Journal	Journal of Air Transport Management
Volume	9
Issue number	2
DOIs	https://doi.org/10.1016/S0969-6997(02)00044-3
Publication status	Published - 1 Mar 2003

Keywords

Importance score
Passenger orientation
Visibility index
Wayfinding

ASJC Scopus subject areas

Transportation
Strategy and Management
Management, Monitoring, Policy and Law
Law

More information

10.1016/S0969-6997(02)00044-3

Cite this

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Wayfinding in the passenger terminal of Hong Kong International Airport

Abstract

Keywords

ASJC Scopus subject areas

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