Wayfinding in the passenger terminal of Hong Kong International Airport

Hing Keung William Lam, Mei ling Tam, S. C. Wong, S. C. Wirasinghe

Research output: Journal article publicationJournal articleAcademic researchpeer-review

27 Citations (Scopus)

Abstract

One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or visibility index, to evaluate the ease of orientation in the departure lounge of Hong Kong International Airport. Based on the visibility index, a new set of level-of-service standards for orientation is proposed. The findings of this paper are compared with those of previous studies.
Original languageEnglish
Pages (from-to)73-81
Number of pages9
JournalJournal of Air Transport Management
Volume9
Issue number2
DOIs
Publication statusPublished - 1 Mar 2003

Keywords

  • Importance score
  • Passenger orientation
  • Visibility index
  • Wayfinding

ASJC Scopus subject areas

  • Transportation
  • Strategy and Management
  • Management, Monitoring, Policy and Law
  • Law

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