Wayfinding in the passenger terminal of Hong Kong International Airport

Hing Keung William Lam, Mei ling Tam, S. C. Wong, S. C. Wirasinghe

Research output: Journal article publicationJournal articleAcademic researchpeer-review

32 Citations (Scopus)


One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or visibility index, to evaluate the ease of orientation in the departure lounge of Hong Kong International Airport. Based on the visibility index, a new set of level-of-service standards for orientation is proposed. The findings of this paper are compared with those of previous studies.
Original languageEnglish
Pages (from-to)73-81
Number of pages9
JournalJournal of Air Transport Management
Issue number2
Publication statusPublished - 1 Mar 2003


  • Importance score
  • Passenger orientation
  • Visibility index
  • Wayfinding

ASJC Scopus subject areas

  • Transportation
  • Strategy and Management
  • Management, Monitoring, Policy and Law
  • Law


Dive into the research topics of 'Wayfinding in the passenger terminal of Hong Kong International Airport'. Together they form a unique fingerprint.

Cite this