Warranty failure analysis in service supply Chain a multi-agent framework

Vikas Kumar; Vishwa V. Kumar; Nishikant Mishra; Tung Sun Chan; Balachandar Gnanasekar

Warranty failure analysis in service supply Chain a multi-agent framework

Vikas Kumar, Vishwa V. Kumar, Nishikant Mishra, Tung Sun Chan, Balachandar Gnanasekar

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

2 Citations (Scopus)

Abstract

Post sale service is an integral part of the supply Chain system. The main aim of this article is to reduce the warranty failure service cost and increase customer satisfaction. This research first aims to determine the root cause of the warranty failure and thereafter sends feedback to manufacturers to avoid future product failures. This task is accomplished by the proposed multi-agent framework which inherits number of specific task oriented autonomous agents such as service agent, fault diagnosis agent, manufacturing agent and corporate memory agent. The suggested decision by the multi-agent framework is guided by the hybrid CFGTSA algorithm. This will help manufacturing firms to execute the manufacturing processes smoothly and reduce the service supply Chain cost.

Original language	English
Title of host publication	SCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems
Subtitle of host publication	Logistics Systems and Engineering
Publisher	IEEE Computer Society
ISBN (Print)	9789623676960
Publication status	Published - 1 Jan 2010

Keywords

Cfgtsa algorithm
Manufacturing
Nulti-agent
Supply Chain
Warranty failure

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

Cite this

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title = "Warranty failure analysis in service supply Chain a multi-agent framework",

abstract = "Post sale service is an integral part of the supply Chain system. The main aim of this article is to reduce the warranty failure service cost and increase customer satisfaction. This research first aims to determine the root cause of the warranty failure and thereafter sends feedback to manufacturers to avoid future product failures. This task is accomplished by the proposed multi-agent framework which inherits number of specific task oriented autonomous agents such as service agent, fault diagnosis agent, manufacturing agent and corporate memory agent. The suggested decision by the multi-agent framework is guided by the hybrid CFGTSA algorithm. This will help manufacturing firms to execute the manufacturing processes smoothly and reduce the service supply Chain cost.",

keywords = "Cfgtsa algorithm, Manufacturing, Nulti-agent, Supply Chain, Warranty failure",

author = "Vikas Kumar and Kumar, {Vishwa V.} and Nishikant Mishra and Chan, {Tung Sun} and Balachandar Gnanasekar",

year = "2010",

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Warranty failure analysis in service supply Chain a multi-agent framework. / Kumar, Vikas; Kumar, Vishwa V.; Mishra, Nishikant et al.
SCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering. IEEE Computer Society, 2010. 5681777.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

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T1 - Warranty failure analysis in service supply Chain a multi-agent framework

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AU - Kumar, Vishwa V.

AU - Mishra, Nishikant

AU - Chan, Tung Sun

AU - Gnanasekar, Balachandar

PY - 2010/1/1

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N2 - Post sale service is an integral part of the supply Chain system. The main aim of this article is to reduce the warranty failure service cost and increase customer satisfaction. This research first aims to determine the root cause of the warranty failure and thereafter sends feedback to manufacturers to avoid future product failures. This task is accomplished by the proposed multi-agent framework which inherits number of specific task oriented autonomous agents such as service agent, fault diagnosis agent, manufacturing agent and corporate memory agent. The suggested decision by the multi-agent framework is guided by the hybrid CFGTSA algorithm. This will help manufacturing firms to execute the manufacturing processes smoothly and reduce the service supply Chain cost.

AB - Post sale service is an integral part of the supply Chain system. The main aim of this article is to reduce the warranty failure service cost and increase customer satisfaction. This research first aims to determine the root cause of the warranty failure and thereafter sends feedback to manufacturers to avoid future product failures. This task is accomplished by the proposed multi-agent framework which inherits number of specific task oriented autonomous agents such as service agent, fault diagnosis agent, manufacturing agent and corporate memory agent. The suggested decision by the multi-agent framework is guided by the hybrid CFGTSA algorithm. This will help manufacturing firms to execute the manufacturing processes smoothly and reduce the service supply Chain cost.

KW - Cfgtsa algorithm

KW - Manufacturing

KW - Nulti-agent

KW - Supply Chain

KW - Warranty failure

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M3 - Conference article published in proceeding or book

SN - 9789623676960

BT - SCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems

PB - IEEE Computer Society

ER -

Warranty failure analysis in service supply Chain a multi-agent framework

Abstract

Keywords

ASJC Scopus subject areas

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