Virtual travel experience and destination marketing: Effects of sense and information quality on flow and visit intention

Sohyun An, Youngjoon Choi, Choong Ki Lee

Research output: Journal article publicationJournal articleAcademic researchpeer-review

7 Citations (Scopus)

Abstract

In the digital age, virtual reality (VR) has become a new tool for destination marketing. Building on flow theory and the stimuli-organism-response model, this study examined the psychological process through which the VR travel evokes flow and leads to satisfaction and visit intention. Two key attributes of VR travel, sense and information quality, were identified and found to positively influence tourists’ flow experience. Flow in VR travel consisted of multiple dimensions (telepresence, focused attention, and temporal distortion). Only telepresence and focused attention positively led to a high level of satisfaction. The former had a stronger effect than the latter. The effect of temporal distortion on satisfaction was not significant. Satisfaction with the VR tour experience also positively led to visits to the focal destination of the VR travel.

Original languageEnglish
Article number100492
JournalJournal of Destination Marketing and Management
Volume19
DOIs
Publication statusPublished - Mar 2021

Keywords

  • Flow
  • Quality of information
  • Sense
  • Telepresence
  • Virtual travel
  • Visit intention

ASJC Scopus subject areas

  • Business and International Management
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management
  • Marketing

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