Value of a hotel stay: a case study in Hong Kong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

This study examines the value of a hotel stay from the perspective of hotel customers and hotel service professionals. Respondents, including hotel customers and hotel service professionals, were asked the extent of their agreement or disagreement with statements related to four different value dimensions: functional value, emotional value, social value, and customer-perceived sacrifices. Results showed that there are significant differences between the hotel service professionals’ perceived value of the hotel stay and customers’ perceived value of the hotel stay. The differences are found in social value and customer-perceived sacrifices.

Original languageEnglish
Pages (from-to)780-791
Number of pages12
JournalAsia Pacific Journal of Tourism Research
Volume23
Issue number8
DOIs
Publication statusPublished - 3 Aug 2018

Keywords

  • Customer-perceived value
  • hotel customer
  • hotel industry
  • hotel service professional

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

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