Using ERP systems to transform business processes: A case study at a precession engineering company

Ka Man Lee, Linda Zhang, P. X. Lee, K. O. Au

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


Enterprises nowadays strive to keep transforming their business processes in accordance with the fastchanging customer demands so as to survive the intense global competition. In an attempt to provide practitioners with an insight into ERP implementation and the resulting business performances, this paper investigate how a successful ERP implementation can help transform enterprises processes. Case based research which is based on an in-depth observation under managerial and practitioner situation. A case study at a precession engineering company is conducted to evaluate the feasibility of the proposed strategic enterprise information model. This paper focuses on the implementation of Sales & Marketing and Warehouse modules of an ERP system. The key performance indicators are used to evaluate how the ERP implementation can improve the business processes. It is found that ERP helps to improve data visibility and improve on-time delivery but less effective on improving employee productivity. This research proposes an enterprise information model to exploit what strategy should be formulate and how ERP tactic can be implemented in company to enhance enterprise competitive advantages. The strategic enterprise information model is formulated based on our in-depth case study and ERP consultant's experience.
Original languageEnglish
Pages (from-to)19-24
Number of pages6
JournalInternational Journal of Engineering Business Management
Issue number1
Publication statusPublished - 1 Jan 2009
Externally publishedYes


  • Business process
  • Case study
  • Enterprise resource planning
  • Information system
  • Inventory management

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Organizational Behavior and Human Resource Management


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