Using design thinking as an educational tool for conceptualizing future smart hotel guest experiences

Research output: Journal article publicationJournal articleAcademic researchpeer-review

2 Citations (Scopus)


Design thinking (DT) is the foundation of smart tourism innovation. This study extends the theoretical foundation by showcasing how DT was deployed in a tertiary classroom setting during a smart hospitality innovation project. The study involved 30 students who were asked to design tomorrow's smart hotel guest experiences for business and family travelers. The study used an explanatory case study to report the curriculum design, the DT methods used, and the waythey were applied to the design practice. We made suggestions for tourism professionals and educators who want to deploy DT in their smart tourism innovation projects.

Original languageEnglish
Pages (from-to)349-367
Number of pages19
Journale-Review of Tourism Research
Issue number3
Publication statusPublished - 31 Oct 2019


  • Design thinking
  • Experience-driven design
  • Smart hospitality
  • Smart tourism innovation

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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