Understanding notification stress of smartphone messenger app

Sung Hyuk Yoon, Kun Pyo Lee, Sang Su Lee, Jaemyung Lee

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

21 Citations (Scopus)


Today, many smartphone users experience stress from receiving notifications all the time. In this work-in-progress paper, we explore the relationships between users' stress levels from receiving smartphone notifications and notification setting activeness from messenger app, and we also identify the implications to reduce stress. In order to understand the user, we selected the messenger application KakaoTalk, which is the most frequently used smartphone messenger application in Korea, and conducted an online survey of 95 smartphone user participants. We investigated how users actively set their smartphone notifications in their daily lives and how users become stressed from receiving these notifications. From this understanding, we propose design implications for notification interfaces in smartphones, in which the user can still be effectively aware of his or her notifications but can also reduce stress in his or her life.

Original languageEnglish
Title of host publicationCHI EA 2014
Subtitle of host publicationOne of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Number of pages6
ISBN (Print)9781450324748
Publication statusPublished - 1 Jan 2014
Externally publishedYes
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014 - Toronto, ON, Canada
Duration: 26 Apr 20141 May 2014

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


Conference32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014
CityToronto, ON


  • Interruption
  • Messenger app
  • Notification
  • Smartphone
  • Stress

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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