Undergraduates' Perceptions Toward the Adoption of Computer-Based Training in Hotels

Siu Wa Eric Chan, Jennifer Choi

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)


With the rapid advances in technology, the use of computer-based training (CBT) will soon become prevalent in the hospitality industry. This study was conducted with the aim of understanding the perceived beliefs of hospitality management undergraduates toward the adoption of CBT in hotels. A total of 140 usable self-administered questionnaires were collected. Factor analysis revealed three interpretable factors of undergraduates' perceptions of CBT: perceived compatibility, perceived effectiveness, and perceived self-efficacy. The independent t-test and multiple regression analysis were also used to gain a better understanding of differences in perceptions among the respondents and the likely influences of the three identified factors on the intention to use CBT. Suggestions are provided for practitioners and educators to enhance hospitality student and employee perceptions toward the adoption and usage of CBT.
Original languageEnglish
Pages (from-to)358-376
Number of pages19
JournalJournal of Teaching in Travel and Tourism
Issue number4
Publication statusPublished - 1 Oct 2012


  • computer-based training
  • factor analysis
  • hotels
  • perceptions
  • undergraduates

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management


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