Transferability of Asian paradigm in hospitality management to Non-Asian countries

Athena Lele Chen, Kaye Chon, Judit Zoltan

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review

3 Citations (Scopus)

Abstract

The Asian paradigm is more than just a demonstration of visually impactful behaviors and practices by hospitality establishments that can be explained by their different Asian cultural backgrounds and reinforced by training; it is focused on the customer, leveraging of the commercial environment while highlighting, not hiding, cultural and destination differences to give people more reasons to visit and repeatedly use their properties. This chapter examines to evaluate transferability of Asian paradigm in hospitality management concepts to non-Asian countries; what and how Asian paradigm in hospitality management can be transferred. For the detailed level on examination and discussion of transferability of Asian concepts, the chapter includes case of Shangri-La Hotels and Resorts for operators' point of view.

Original languageEnglish
Title of host publicationAdvances in Culture, Tourism and Hospitality Research
PublisherEmerald Group Publishing Ltd.
Pages143-157
Number of pages15
DOIs
Publication statusPublished - 2016

Publication series

NameAdvances in Culture, Tourism and Hospitality Research
Volume12
ISSN (Print)1871-3173

Keywords

  • Asian paradigm
  • Hospitality management
  • Transferability

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Tourism, Leisure and Hospitality Management

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