Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong

Norman Au, Gary Ho C. K, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

10 Citations (Scopus)


E-procurement has recently been adopted in different industries. As such, companies use it as a strategic tool for lowering procurement costs and improving process efficiencies. Yet, the adoption of e-procurement in the hotel industry has been surprisingly low, despite its huge potential. Previous studies on factors affecting e-procurement adoption have mainly been in the manufacturing field, and may not be able to fully explain the low adoption in hotels. The main objective of this study is to develop an alternative theoretical model and explore the key factors that are associated with the low adoption of e-procurement specifically in the hotel industry in Hong Kong, a major tourism destination in Asia. Using a case-study approach, in-depth interviews were conducted with six senior procurement employees in different classes of hotels. Six major factors were identified: (1) technical factors, (2) perceived benefits, (3) conflicts between hotel owners and management, (4) resistance to change, (5) product diversity, and (6) rumours. A new model is proposed to show how these factors affect e-procurement adoption in hotels. The findings can help hotel managers understand how to develop a more effective adoption strategy for e-procurement.
Original languageEnglish
Pages (from-to)19-38
Number of pages20
JournalTourism Recreation Research
Issue number1
Publication statusPublished - 1 Jan 2014


  • case-study approach
  • e-procedure
  • Hong Kong
  • hotel
  • purposive and snowball sampling

ASJC Scopus subject areas

  • Management, Monitoring, Policy and Law
  • Tourism, Leisure and Hospitality Management
  • Cultural Studies
  • Geography, Planning and Development


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