TY - JOUR
T1 - Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions
AU - Jeong, Miyoung
AU - Shin, Hyejo Hailey
N1 - Funding Information:
https://orcid.org/0000-0001-9008-0996 Jeong Miyoung 1 2 https://orcid.org/0000-0002-8273-9719 Shin Hyejo Hailey 1 1 School of Hotel, Restaurant & Tourism Management, University of South Carolina, Columbia, SC, USA 2 Universidad de La Sabana, Chia, Cundinamarca, Colombia Miyoung Jeong, School of Hotel, Restaurant & Tourism Management, University of South Carolina, 701 Assembly St, Columbia, SC 29208, USA. Email: [email protected] 11 2019 0047287519883034 © The Author(s) 2019 2019 SAGE Publications This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a conceptual framework to test hypotheses related to STT experiences and consequences. Based on an online survey with travelers to top five US smart cities, this study classifies the most frequently used STTs and examines tourists’ overall experience and satisfaction with STTs as well as their revisit intention. Findings suggest that three attributes of STTs—informativeness, interactivity, and personalization—are the key factors affecting tourists’ experience, satisfaction, and revisit intentions. The level of perceived security/privacy moderates the relationships between three STT attributes and tourists’ memorable experience. Memorable experience Smart tourism Smart tourism destination Smart tourism technology Revisit intention university of south carolina https://doi.org/10.13039/100008899 edited-state corrected-proof We greatly thank USC College of Hospitality, Retail, and Sport Management for the financial support for this research. Declaration of Conflicting Interests The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. Funding The author(s) received no financial support for the research, authorship, and/or publication of this article. ORCID iDs Miyoung Jeong https://orcid.org/0000-0001-9008-0996 Hyejo Hailey Shin https://orcid.org/0000-0002-8273-9719
Funding Information:
We greatly thank USC College of Hospitality, Retail, and Sport Management for the financial support for this research. The author(s) received no financial support for the research, authorship, and/or publication of this article.
Publisher Copyright:
© The Author(s) 2019.
PY - 2020/11/1
Y1 - 2020/11/1
N2 - This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a conceptual framework to test hypotheses related to STT experiences and consequences. Based on an online survey with travelers to top five US smart cities, this study classifies the most frequently used STTs and examines tourists’ overall experience and satisfaction with STTs as well as their revisit intention. Findings suggest that three attributes of STTs—informativeness, interactivity, and personalization—are the key factors affecting tourists’ experience, satisfaction, and revisit intentions. The level of perceived security/privacy moderates the relationships between three STT attributes and tourists’ memorable experience.
AB - This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a conceptual framework to test hypotheses related to STT experiences and consequences. Based on an online survey with travelers to top five US smart cities, this study classifies the most frequently used STTs and examines tourists’ overall experience and satisfaction with STTs as well as their revisit intention. Findings suggest that three attributes of STTs—informativeness, interactivity, and personalization—are the key factors affecting tourists’ experience, satisfaction, and revisit intentions. The level of perceived security/privacy moderates the relationships between three STT attributes and tourists’ memorable experience.
KW - memorable experience
KW - revisit intention
KW - smart tourism
KW - smart tourism destination
KW - smart tourism technology
UR - http://www.scopus.com/inward/record.url?scp=85075141491&partnerID=8YFLogxK
U2 - 10.1177/0047287519883034
DO - 10.1177/0047287519883034
M3 - Journal article
AN - SCOPUS:85075141491
SN - 0047-2875
VL - 59
SP - 1464
EP - 1477
JO - Journal of Travel Research
JF - Journal of Travel Research
IS - 8
ER -
