Timelessness: User experience of unplanned smartphone use

Yong Ki Lee, Youn Kyung Lim, Kunpyo Lee

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

4 Citations (Scopus)

Abstract

Everyday smartphone use gives rise to a new kind of user experience that is characterized by unplanned use. Exploring spontaneous uses promises to improve our understanding of both the deeper integration of the smartphone into mundane activities, as well as the smartphone's potential for distraction and interruption. Therefore, we studied the user experience of unplanned smartphone use to unpack its experience qualities. For capturing unplanned use from a first-person perspective, 36 participants each produced two hours of continuous video recordings with wearable cameras. The findings introduced the experience quality of 'timelessness,' a feeling that unplanned smartphone use is a series of unrelated moments, lacking a coherent sense of past, present, and future. Unplanned use usually leaves no memory of what it was, presents no attributes of what it is, and projects no endings of what it will be. The study contributes a theoretical framework of unplanned use for experience design.

Original languageEnglish
Title of host publicationDIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems
Subtitle of host publicationFuse
PublisherAssociation for Computing Machinery, Inc
Pages73-83
Number of pages11
ISBN (Electronic)9781450340311
DOIs
Publication statusPublished - 4 Jun 2016
Externally publishedYes
Event11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016 - Brisbane, Australia
Duration: 4 Jun 20168 Jun 2016

Publication series

NameDIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse

Conference

Conference11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016
Country/TerritoryAustralia
CityBrisbane
Period4/06/168/06/16

Keywords

  • Distracted use
  • Smartphone
  • Time experience
  • Timelessness
  • Unplanned use

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction
  • Software

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