TY - GEN
T1 - The Smart Industrial Service System as a New Type of Smart PSS for Complex Industrial Context: A Case Study in the Mining Industry
AU - Chang, Yuan
AU - Ming, Xinguo
AU - Chen, Zhihua
AU - Zhou, Tongtong
AU - Song, Wenyan
AU - Zheng, Pai
N1 - Funding Information:
This work was also supported by the 2020 Shanghai Industrial Internet Innovation and Development Special Project supported by Shanghai Municipal Commission of Economy and Informatization (Grant No. 2020-GYHLW-01003).
Funding Information:
ACKNOWLEDGMENT
The authors would like to thank Producer Service Development Innovation Center of Shanghai Jiao Tong University, Shanghai Research Center for industrial Informatics, Shanghai Key Lab of Advanced manufacturing Environment, National Major Science and Technology Project [grant number 2017-I-0007-0008], National Natural Science Foundation of China [grant number 71971012], and SJTUSME-COSMOPlat Joint Research Project for New Generation Industrial Intelligent Technology [grant number TL2022060200027] for the funding support to this research.
Publisher Copyright:
© 2022 IEEE.
PY - 2022/11
Y1 - 2022/11
N2 - Servitization has prompted industrial companies to develop smart services for their manufactured products in order to maximize their economic value. The use of smart technologies proposed the product service into a more advanced smart product-service system (smart PSS). However, because current research on smart PSS is primarily focused on developing the service potential from a single core product, this poses a problem for customers who need more holistic solutions in complex contexts. Particularly for the energy and mining sectors, which do not manufacture complex products. The concept of a smart industrial service system (SISS) is proposed in this paper to analyze the various service requirements for the complex energy and mining contexts. Smart technologies bring new access to the interconnection and management of more macro contexts. A brief description of the SISS framework is provided, along with information on its conception, characteristics, elements, and explored design mode. Different from the conventional service blueprint that mainly considers the customer journey. The study emphasizes the importance of considering the activities of social and environmental stakeholders, and also expounds on the necessity of meeting the service requirements of different levels of the industrial context. A novel smart industrial service innovation (SISI) blueprint is also developed to assist the service components design. The proposed SISS model is validated in a real-life coal mining industrial case, and the SISI blueprint design method is also compared with classical methods such as traditional service blueprint. The limitations and possible future research directions are also described at the end of the study.
AB - Servitization has prompted industrial companies to develop smart services for their manufactured products in order to maximize their economic value. The use of smart technologies proposed the product service into a more advanced smart product-service system (smart PSS). However, because current research on smart PSS is primarily focused on developing the service potential from a single core product, this poses a problem for customers who need more holistic solutions in complex contexts. Particularly for the energy and mining sectors, which do not manufacture complex products. The concept of a smart industrial service system (SISS) is proposed in this paper to analyze the various service requirements for the complex energy and mining contexts. Smart technologies bring new access to the interconnection and management of more macro contexts. A brief description of the SISS framework is provided, along with information on its conception, characteristics, elements, and explored design mode. Different from the conventional service blueprint that mainly considers the customer journey. The study emphasizes the importance of considering the activities of social and environmental stakeholders, and also expounds on the necessity of meeting the service requirements of different levels of the industrial context. A novel smart industrial service innovation (SISI) blueprint is also developed to assist the service components design. The proposed SISS model is validated in a real-life coal mining industrial case, and the SISI blueprint design method is also compared with classical methods such as traditional service blueprint. The limitations and possible future research directions are also described at the end of the study.
KW - Modularization
KW - Service Blueprint
KW - Servitization
KW - Smart industrial service
KW - Smart PSS
KW - Sustainable Development
UR - http://www.scopus.com/inward/record.url?scp=85145667215&partnerID=8YFLogxK
U2 - 10.1109/ICCSI55536.2022.9970627
DO - 10.1109/ICCSI55536.2022.9970627
M3 - Conference article published in proceeding or book
AN - SCOPUS:85145667215
T3 - Proceedings of the International Conference on Cyber-Physical Social Intelligence, ICCSI 2022
SP - 128
EP - 133
BT - Proceedings of the International Conference on Cyber-Physical Social Intelligence, ICCSI 2022
A2 - Chen, Xuemin
A2 - Wang, Jun
A2 - Wang, Jiacun
A2 - Tang, Ying
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2022 International Conference on Cyber-Physical Social Intelligence, ICCSI 2022
Y2 - 18 November 2022 through 21 November 2022
ER -