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The Service-profit Chain: A Review and Extension
R.W.Y. Yee
,
Andy C. L. Yeung
,
T. C. E. Cheng
,
Kee Hung Lai
Department of Logistics and Maritime Studies
The Hong Kong Polytechnic University
Research output
:
Journal article publication
›
Journal article
›
Academic research
›
peer-review
Overview
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Dive into the research topics of 'The Service-profit Chain: A Review and Extension'. Together they form a unique fingerprint.
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Social Sciences
Services Management
100%
Research Design
100%
Employee Satisfaction
100%
Resource Based View
100%
Social Exchange Theory
100%
Customer Loyalty
100%
Operations Management
100%
Economics, Econometrics and Finance
Business Process Management
100%
Resource-Based View
100%
Research Design
100%
Customer Retention
100%
Social Exchange Theory
100%
Keyphrases
Service Profit Chain
100%
Service Management
16%
Extant Literature
16%
Operations Management
16%
Causal Relationship
16%
Moderating Effect
16%
Social Exchange Theory
16%
Employee Satisfaction
16%
Resource-based View of the Firm
16%
Operational Service
16%
Customer Loyalty
16%
Moderating Factors
16%
Customer Profitability
16%
Paradoxical Relationship
16%
Causal Order
16%