The service leadership model

Tan Lei Shek, Po P.Y. Chung, Hildie Leung

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review


The growth of the service economy in the contemporary world has resulted in a different set of requirements for effective leadership as compared with the industrial era which focused primarily on manufacturing industries. To nurture “service leaders” in the service economy, the service leadership model was proposed by the Hong Kong Institute of Service Leadership and Management. The key characteristics of the Service Leadership model are outlined in this chapter. A systematic comparison was also conducted to identify the common and unique features of the service leadership model with reference to the existing leadership theories including trait, servant, spiritual, authentic, ethical, transformational, charismatic, and top-down leadership approaches. The limitations and future directions for research in service leadership are also presented.
Original languageEnglish
Title of host publicationEducation in Hong Kong
Subtitle of host publicationService Leadership for University Students
PublisherNova Science Publishers, Inc.
Number of pages22
ISBN (Electronic)9781634849609
ISBN (Print)9781634849289
Publication statusPublished - 1 Jan 2016

ASJC Scopus subject areas

  • Social Sciences(all)


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