| Original language | English |
|---|---|
| Title of host publication | Handbook of hospitality operations and IT |
| Publisher | Butterworth Heinemann |
| Pages | 109-138 |
| Number of pages | 30 |
| ISBN (Print) | 9780750687539 |
| Publication status | Published - 2008 |
The service encounter
B. Sparks, Karin Weber
Research output: Chapter in book / Conference proceeding › Chapter in an edited book (as author) › Academic research