The Role of Smartphones in Mediating the Touristic Experience

Dan Wang, Sangwon Park, Daniel R. Fesenmaier

Research output: Journal article publicationJournal articleAcademic researchpeer-review

338 Citations (Scopus)

Abstract

Mobile phones have evolved to be smart computers (smartphones) supporting a wide range of information services that can be accessed anytime and from (almost) anywhere. With the increasing number of users and greater incursion into people's life, smartphones have the potential to significantly influence the touristic experience. This study explores the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes. The results reveal that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories. The implications of these findings are important in that they suggest a huge potential for smartphones in changing many aspects of the tourism business.
Original languageEnglish
Pages (from-to)371-387
Number of pages17
JournalJournal of Travel Research
Volume51
Issue number4
DOIs
Publication statusPublished - 1 Jan 2012
Externally publishedYes

Keywords

  • Internet
  • mediation
  • mobile communication
  • smartphone
  • touristic experience

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management

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