The relationship between international leisure travelers' origin country and product satisfaction, value, service quality, and intent to return

Ken W. McCleary, Pamela A. Weaver, Cathy Hui-chun Hsu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

38 Citations (Scopus)

Abstract

Leisure travelers to Hong Kong from seven geographic origins were analyzed based on their evaluation of four product-related variables: satisfaction with the destination, perceived value, service quality and intent to return. The four variables were found to be significantly related to each other as suggested by previous studies. However, when geographic areas of origin were compared to each other many significant differences were found in the evaluation of the destination, supporting research suggesting that cultural differences influence destination evaluations. In general, visitors from Western cultures tended to rate their experience as higher than those from Eastern cultures but the relative magnitude of ratings was not consistent. Of particular note, was that even though visitors from Western cultures rated satisfaction highest, they rated likelihood to return toward the bottom relative to other countries. The results supported previous research that found differences in tourists based on nationality.
Original languageEnglish
Pages (from-to)117-130
Number of pages14
JournalJournal of Travel and Tourism Marketing
Volume21
Issue number2-3
DOIs
Publication statusPublished - 11 Jul 2007

Keywords

  • Culture
  • Leisure travel
  • Satisfaction
  • Service level
  • Value
  • Visitor origin

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing

Cite this