The relationship between demographic characteristics and socialization outcomes among new employees in Hong Kong hotels

Sau Yee Ada Lo, Terry Lam

Research output: Journal article publicationJournal articleAcademic researchpeer-review

18 Citations (Scopus)


High turnover among new hotel employees has become a major concern for Hong Kong hotel managers. Previous studies have shown that the demographic characteristics of employees are related to their subsequent behavior and attitude. However, there is little vigorous discussion on new employees in particular. This study examines the relationship between the demographic characteristics of new employees and their socialization outcomes in the Hong Kong hotel industry. Its findings show that there are significant differences between the effects of certain demographic characteristics on job satisfaction, organizational commitment and turnover intentions. Some recommendations for maintaining new employees’ productivity and minimizing turnover intentions are made for hotel managers’ consideration.
Original languageEnglish
Pages (from-to)1-14
Number of pages14
JournalJournal of Human Resources in Hospitality and Tourism
Issue number2
Publication statusPublished - 1 Mar 2002


  • Demographic characteristics
  • Hong Kong
  • Hotel
  • New employees
  • Socialization

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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