The relationship between convention hosts and professional conference organizers

Hye Rin Lee, Robert Douglas McKercher, Seong Seop Kim

Research output: Journal article publicationJournal articleAcademic researchpeer-review

10 Citations (Scopus)

Abstract

It is common for host organizations that operate conventions to employ professional conference organizers (PCOs) to perform a variety of professional services relating to the organization, management and operation of the event. As such, a productive relationship between the host and PCO is essential to the successful operation of the event. Yet, the relationship is often strained as the host organization may feel uncertain about the selection of the PCO or may have reservations about its performance. Such an arrangement represents a classic principle-agent relationship that can be examined through agency theory. This study examines this relationship from the perspective of the host organization. It found that hosts do express concerns about adverse selection and moral hazard, but that these concerns can be mitigated by a series of pre- and post-contract awarding control measures.
Original languageEnglish
Pages (from-to)556-562
Number of pages7
JournalInternational Journal of Hospitality Management
Volume28
Issue number4
DOIs
Publication statusPublished - 1 Dec 2009

Keywords

  • Agency theory
  • Convention
  • PCO

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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