The propagation of rework benchmark metrics for construction

P. E.D. Love, J. Smith, Heng Li

Research output: Journal article publicationJournal articleAcademic researchpeer-review

38 Citations (Scopus)


Australian construction organisations have generally refrained from implementing quality management principles. As a result, little is known about the costs of poor quality and the impact it has on an organisation's performance and competitiveness. With respect to rework, it is suggested that most organisations have learnt to accept it as part of their operations, inasmuch as they have not realised its true extent or its influence on their own and a project's performance. This paper uses a case study approach to develop a series of benchmark metrics for the causes and costs of rework, which were derived from two construction projects that were procured by the same contractor using different procurement methods. From the findings a conceptual model for benchmarking and reducing rework throughout the quality-chain is presented and discussed.
Original languageEnglish
Pages (from-to)638-658
Number of pages21
JournalInternational Journal of Quality & Reliability Management
Issue number7
Publication statusPublished - 1 Oct 1999


  • Benchmark metric
  • Continuous improvement
  • Quality
  • Rework

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management


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