The need for identity construction in computer-mediated professional communication: A community of practice perspective

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review

6 Citations (Scopus)

Abstract

This chapter discusses the construction of personal identities by individuals of the same rank through the discourse they constructed while engaging in computer-mediated professional communication in the workplace. First, it discusses the need for the members of three different communities of practice to construct desirable personal identities via their daily computer-mediated professional communication. Second, it discusses how the members constructed these identities through the e-mail discourse they composed by exploiting various discursive strategies. Drawing upon systemic functional grammar, influence tactics, interdiscursivity, and rapport and rapport management, a total of 89 request e-mails were analyzed. The present study intends to bring to the fore the importance of the choice of language in professional communication in general, and in e-mail in particular, thereby enabling professionals to both encode and decode workplace communication in a more comprehensive manner.
Original languageEnglish
Title of host publicationHandbook of Research on Technoself
Subtitle of host publicationIdentity in a Technological Society
PublisherIGI Global
Pages536-564
Number of pages29
Volume2
ISBN (Print)9781466622111
DOIs
Publication statusPublished - 1 Dec 2012

ASJC Scopus subject areas

  • Social Sciences(all)

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