Abstract
The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.
| Original language | English |
|---|---|
| Pages (from-to) | 649-656 |
| Number of pages | 8 |
| Journal | Social Behavior and Personality |
| Volume | 40 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 1 Jan 2012 |
Keywords
- Deep acting
- Emotional labor
- Job feedback
- Neuroticism
- Surface acting
ASJC Scopus subject areas
- Social Psychology
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