The mediating role of job feedback in the relationship between neuroticism and emotional labor

An Zhong Jian; Cao Zhong-Liang; Yuanyuan Huo; Ziguang Chen; Kwok Yee Wing Lam

doi:10.2224/sbp.2012.40.4.649

The mediating role of job feedback in the relationship between neuroticism and emotional labor

An Zhong Jian, Cao Zhong-Liang, Yuanyuan Huo, Ziguang Chen, Kwok Yee Wing Lam

Research output: Journal article publication › Journal article › Academic research › peer-review

4 Citations (Scopus)

Abstract

The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

Original language	English
Pages (from-to)	649-656
Number of pages	8
Journal	Social Behavior and Personality
Volume	40
Issue number	4
DOIs	https://doi.org/10.2224/sbp.2012.40.4.649
Publication status	Published - 1 Jan 2012

Keywords

Deep acting
Emotional labor
Job feedback
Neuroticism
Surface acting

ASJC Scopus subject areas

Social Psychology

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10.2224/sbp.2012.40.4.649

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AU - Zhong-Liang, Cao

AU - Huo, Yuanyuan

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AU - Lam, Kwok Yee Wing

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AB - The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

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ER -

The mediating role of job feedback in the relationship between neuroticism and emotional labor

Abstract

Keywords

ASJC Scopus subject areas

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