The mediating role of job feedback in the relationship between neuroticism and emotional labor

An Zhong Jian, Cao Zhong-Liang, Yuanyuan Huo, Ziguang Chen, Kwok Yee Wing Lam

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)

Abstract

The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.
Original languageEnglish
Pages (from-to)649-656
Number of pages8
JournalSocial Behavior and Personality
Volume40
Issue number4
DOIs
Publication statusPublished - 1 Jan 2012

Keywords

  • Deep acting
  • Emotional labor
  • Job feedback
  • Neuroticism
  • Surface acting

ASJC Scopus subject areas

  • Social Psychology

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