The managerial competencies required by Indonesia’s leading hotel groups: A preliminary investigation

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

This study investigates contents from the websites of leading hotel groups in Indonesia which specify the competencies that are required by star hotels for potential managerial level recruits. This preliminary investigation identified a list of competencies that are expected by hotels and incorporated them into Sandwith’s competency domain model with a view to determining the essential competencies. The results showed that leadership and interpersonal competencies were deemed as the most expected competencies at both junior and senior management levels. The identified competencies may be used as a basis for providing a better understanding of hotel manager competencies as a foundation for improving hospitality curricula in Indonesia.
Original languageEnglish
Title of host publicationHeritage, Culture and Society
Subtitle of host publicationResearch agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
PublisherCRC Press/Balkema
Pages95-100
Number of pages6
ISBN (Print)9781138032767
Publication statusPublished - 1 Jan 2016
Event3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016 - Bandung, Indonesia
Duration: 10 Oct 201612 Oct 2016

Conference

Conference3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
CountryIndonesia
CityBandung
Period10/10/1612/10/16

Keywords

  • Hotels
  • Indonesia
  • Managerial competencies
  • Managers

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management

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