The management pattern of adopting TQM in Hong Kong companies

Vincent W.S. Yeung; Robert W. Armstrong

doi:10.1080/14783360500054319

The management pattern of adopting TQM in Hong Kong companies

Vincent W.S. Yeung, Robert W. Armstrong

Research output: Journal article publication › Journal article › Academic research › peer-review

2 Citations (Scopus)

Abstract

While TQM is a well-established method in Europe and the US, Hong Kong companies are struggling with their TQM programme. The survey responses of 230 Hong Kong managers reveal that the adoption of TQM principles and practices are sporadic. Among the eight dimensions of TQM adoption, managers are persisting with an economic value driven management orientation in the goals-related dimensions and the system design dimension, even though managers are following TQM principles and practices in dimensions such as job coordination and role of information. The inconsistency within the paradigmatic shift may explain the poor TQM adoption in those companies.

Original language	English
Pages (from-to)	171-183
Number of pages	13
Journal	Total Quality Management and Business Excellence
Volume	16
Issue number	2
DOIs	https://doi.org/10.1080/14783360500054319
Publication status	Published - Mar 2005

Keywords

Change management
Construct
Contradiction
Total Quality Management

ASJC Scopus subject areas

General Business,Management and Accounting

More information

10.1080/14783360500054319

Cite this

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The management pattern of adopting TQM in Hong Kong companies

Abstract

Keywords

ASJC Scopus subject areas

More information

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