The management pattern of adopting TQM in Hong Kong companies

Vincent W.S. Yeung, Robert W. Armstrong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

2 Citations (Scopus)


While TQM is a well-established method in Europe and the US, Hong Kong companies are struggling with their TQM programme. The survey responses of 230 Hong Kong managers reveal that the adoption of TQM principles and practices are sporadic. Among the eight dimensions of TQM adoption, managers are persisting with an economic value driven management orientation in the goals-related dimensions and the system design dimension, even though managers are following TQM principles and practices in dimensions such as job coordination and role of information. The inconsistency within the paradigmatic shift may explain the poor TQM adoption in those companies.

Original languageEnglish
Pages (from-to)171-183
Number of pages13
JournalTotal Quality Management and Business Excellence
Issue number2
Publication statusPublished - Mar 2005


  • Change management
  • Construct
  • Contradiction
  • Total Quality Management

ASJC Scopus subject areas

  • General Business,Management and Accounting


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