TY - GEN
T1 - The management model development of user experience design in organization
T2 - 8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
AU - Duh, Henry Been Lirn
AU - Lee, Jim Jiunde
AU - Rau, Pei Luen Patrick
AU - Chen, Mu Qing
N1 - Publisher Copyright:
© Springer International Publishing Switzerland 2016.
PY - 2016
Y1 - 2016
N2 - This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.
AB - This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.
KW - Activity theory
KW - Corporate user-experience maturity mode
KW - TUXM
KW - User experience design
KW - UX management
UR - http://www.scopus.com/inward/record.url?scp=84978898111&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-40093-8_17
DO - 10.1007/978-3-319-40093-8_17
M3 - Conference article published in proceeding or book
AN - SCOPUS:84978898111
SN - 9783319400921
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 163
EP - 172
BT - Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings
A2 - Rau, Pei-Luen Patrick
PB - Springer Verlag
Y2 - 17 July 2016 through 22 July 2016
ER -
