Abstract
Hotels, like other organizations, are constantly seeking to increase productivity; however, achieving this can be more challenging for service sectors organizations. Developing and maintaining a positive level of Organizational Social Capital (OSC)-an organizations soft asset-is said to be a productivity enhancement strategy; therefore, measuring and monitoring OSC is important. This research presents the New Zealand hotel industry's first measurement of OSC level. This is the initial stage within a longitudinal study to understand how OSC impacts productivity. A total of 509 employees from 31 hotels participated in this research, with the major finding and concern being the low level of OSC.
| Original language | English |
|---|---|
| Pages (from-to) | 400-413 |
| Number of pages | 14 |
| Journal | Journal of Human Resources in Hospitality and Tourism |
| Volume | 12 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - Oct 2013 |
| Externally published | Yes |
Keywords
- hotels
- New Zealand
- Organizational Social Capital
- productivity
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Organizational Behavior and Human Resource Management
Fingerprint
Dive into the research topics of 'The Low Level of Organizational Social Capital in Hotels-A New Zealand Case Study'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver