The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility

Alice H.Y. Hon, Emmanuel Gamor

Research output: Journal article publicationJournal articleAcademic researchpeer-review


Including minority groups in the tourism workforce through the lens of corporate social responsibility and the dignity of work has received less attention in the academic and industry narration. This results from limited knowledge, particularly, theoretical development, the how, and to what extent inclusion of minorities could improve firm image, and the attainment of the SDGs. This paper develops an impression management model along with nine propositions by including minority groups as CSR strategy and corporate image. It incorporates impression management theory and CSR approach and elaborates on implications to attain SDGs 8, 10, and 16 through tourism workforce inclusivity.

Original languageEnglish
JournalInternational Journal of Tourism Research
Publication statusAccepted/In press - 2021


  • corporate social responsibility (CSR)
  • impression anagement
  • minority groups
  • sustainable tourism
  • tourism workforce

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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