Abstract
This research examines how organizational error management culture influences organizational commitment and employee turnover intention through employee psychological safety and perceived fairness. Data was collected from 173 hotel employees in Hong Kong. Using structural equation modeling, this study found that (1) error management culture positively influences employee psychological safety and perceived fairness; (2) error management culture had significant indirect effect on employee’ s turnover intentions, sequentially mediated by perceived fairness, psychological safety and organization commitment.
Original language | English |
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Pages (from-to) | 504-528 |
Number of pages | 25 |
Journal | Journal of Human Resources in Hospitality and Tourism |
Volume | 18 |
Issue number | 4 |
DOIs | |
Publication status | Published - 2 Oct 2019 |
Keywords
- Error management culture
- organizational commitment
- perceived fairness
- psychological safety
- turnover intention
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Organizational Behavior and Human Resource Management