The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables

Xingyu Wang, Priyanko Guchait, Jinsoo Lee, Ki Joon Back

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)


This research examines how organizational error management culture influences organizational commitment and employee turnover intention through employee psychological safety and perceived fairness. Data was collected from 173 hotel employees in Hong Kong. Using structural equation modeling, this study found that (1) error management culture positively influences employee psychological safety and perceived fairness; (2) error management culture had significant indirect effect on employee’ s turnover intentions, sequentially mediated by perceived fairness, psychological safety and organization commitment.

Original languageEnglish
Pages (from-to)504-528
Number of pages25
JournalJournal of Human Resources in Hospitality and Tourism
Issue number4
Publication statusPublished - 2 Oct 2019


  • Error management culture
  • organizational commitment
  • perceived fairness
  • psychological safety
  • turnover intention

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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