The impact of telemedicine and digital mental health in urban areas in Hong Kong

Purpose of review – This review examines the evolving role of telemedicine and digital mental health (DMH) in Hong Kong's urban healthcare landscape, focusing on accessibility, equity, and user engagement across diverse populations. Recent findings – Telemedicine platforms such as HA Go have improved continuity of care and reduced stigma in mental health services. The pandemic accelerated the use of remote tools, revealing both strong public receptivity and persistent challenges related to regulation, usability, and clinical confidence. DMH interventions have expanded across age groups, including chatbot-based mindfulness programs for university students and digital games for primary school children. These studies highlight the importance of digital health literacy, cultural adaptation, and tailored approaches that address disparities in access and engagement shaped by socioeconomic status, age, and regional differences. Summary – Hong Kong's digital health ecosystem is at a critical juncture. While infrastructure and public receptivity are strong, sustained progress requires inclusive design, clearer legal frameworks, and cross-sector collaboration. Telemedicine and DMH must evolve beyond crisis-driven adoption to deliver personalized, equitable, and trustworthy care across age, socioeconomic status, and regional divides.