Abstract
Purpose: Servitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial since prior empirical studies have provided inconsistent and even contradictory results. Hence, the purpose of this paper is to provide a quantitative review on the servitization-performance relationship based on research findings reported in the extant literature. Design/methodology/approach: Studies from 41 peer-reviewed journal articles were sampled and analyzed. A meta-analytic approach was adopted to conduct a quantitative review on the relationship between servitization and firm performance. Findings: The results confirm a positive servitization-performance relationship. In addition, the results reveal that the observed servitization-performance relationship is influenced by the operationalization of constructs (servitization and performance) and control variables (industry and region). Originality/value: As the first meta-analysis on the servitization-performance relationship, this study contributes to the servitization literature and provides future research directions.
| Original language | English |
|---|---|
| Pages (from-to) | 1562-1588 |
| Number of pages | 27 |
| Journal | International Journal of Operations and Production Management |
| Volume | 38 |
| Issue number | 7 |
| DOIs | |
| Publication status | Published - 1 Jan 2018 |
Keywords
- Meta-analysis
- Servitization
ASJC Scopus subject areas
- General Decision Sciences
- Strategy and Management
- Management of Technology and Innovation