The impact of servitization on firm performance: a meta-analysis

Weijiao Wang, Kee Hung Lai, Yongyi Shou

Research output: Journal article publicationReview articleAcademic researchpeer-review

110 Citations (Scopus)


Purpose: Servitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial since prior empirical studies have provided inconsistent and even contradictory results. Hence, the purpose of this paper is to provide a quantitative review on the servitization-performance relationship based on research findings reported in the extant literature. Design/methodology/approach: Studies from 41 peer-reviewed journal articles were sampled and analyzed. A meta-analytic approach was adopted to conduct a quantitative review on the relationship between servitization and firm performance. Findings: The results confirm a positive servitization-performance relationship. In addition, the results reveal that the observed servitization-performance relationship is influenced by the operationalization of constructs (servitization and performance) and control variables (industry and region). Originality/value: As the first meta-analysis on the servitization-performance relationship, this study contributes to the servitization literature and provides future research directions.

Original languageEnglish
Pages (from-to)1562-1588
Number of pages27
JournalInternational Journal of Operations and Production Management
Issue number7
Publication statusPublished - 1 Jan 2018


  • Meta-analysis
  • Servitization

ASJC Scopus subject areas

  • General Decision Sciences
  • Strategy and Management
  • Management of Technology and Innovation


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