TY - JOUR
T1 - The impact of COVID-19 pandemic on the psychological needs of tourists: implications for the travel and tourism industry
AU - Cheung, Catherine
AU - Takashima, Miki
AU - Choi, Hyunjung
AU - Yang, Huijun
AU - Tung, Vincent
N1 - Funding Information:
The work described in this paper is fully supported by a grant from The Hong Kong Polytechnic University (Project No. G-UAKA) I would like to acknowledge Dr. Catherine Cheung is the first author of this paper. Ms. Miki Takashima, Dr. Helen Choi, Dr. Huijun Yang and Dr. Vincent Tung are all second authors of this paper.
Publisher Copyright:
© 2021 Informa UK Limited, trading as Taylor & Francis Group.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2021/3
Y1 - 2021/3
N2 - This study aims to explore the psychological needs and satisfaction of Chinese, Japanese, and Korean tourists across three phases (i.e. before, during and perceived aftermath) of the COVID-19 pandemic. It fulfilled the theoretical extension of the Existence, Relatedness and Growth (ERG) theory to identify the basic psychological needs of the tourists in a pandemic situation. In-depth interviews, findings confirmed ERG processes of Satisfaction-Progression, Frustration-Regression, and Simple-Frustration. Nevertheless, the predominant psychological needs of tourists were different in each phase. The study contributes to a better understanding of post-pandemic needs of the tourists and is useful in redesigning travel experiences.
AB - This study aims to explore the psychological needs and satisfaction of Chinese, Japanese, and Korean tourists across three phases (i.e. before, during and perceived aftermath) of the COVID-19 pandemic. It fulfilled the theoretical extension of the Existence, Relatedness and Growth (ERG) theory to identify the basic psychological needs of the tourists in a pandemic situation. In-depth interviews, findings confirmed ERG processes of Satisfaction-Progression, Frustration-Regression, and Simple-Frustration. Nevertheless, the predominant psychological needs of tourists were different in each phase. The study contributes to a better understanding of post-pandemic needs of the tourists and is useful in redesigning travel experiences.
KW - COVID-19 pandemic
KW - ERG theory
KW - frustration regression
KW - Psychological needs
KW - satisfaction progression
KW - simple frustration
KW - tourism marketing strategies
KW - tourism recovery
KW - tourists in Asia
UR - http://www.scopus.com/inward/record.url?scp=85101603439&partnerID=8YFLogxK
U2 - 10.1080/10548408.2021.1887055
DO - 10.1080/10548408.2021.1887055
M3 - Journal article
AN - SCOPUS:85101603439
SN - 1054-8408
VL - 38
SP - 155
EP - 166
JO - Journal of Travel and Tourism Marketing
JF - Journal of Travel and Tourism Marketing
IS - 2
ER -