Abstract
Carrier service attributes are important for developing shipper-carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers' service factors-timing-related, pricing, warehousing and sales services-on shippers' satisfaction from shipper-carrier partnering relationships. Results indicate that timing-related services influence shippers' satisfaction from such relationships, and shippers' satisfaction positively influences partnering. However, the four service factors do not directly influence shipper-carrier partnering relationships.
| Original language | English |
|---|---|
| Pages (from-to) | 399-415 |
| Number of pages | 17 |
| Journal | Transportation Research Part E: Logistics and Transportation Review |
| Volume | 39 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - 1 Jan 2003 |
| Externally published | Yes |
Keywords
- Partnering relationship
- Service attribute
- Structural equation modeling
ASJC Scopus subject areas
- Business and International Management
- Transportation
- Management Science and Operations Research