The impact of carrier service attributes on shipper-carrier partnering relationships: A shipper's perspective

Research output: Journal article publicationJournal articleAcademic researchpeer-review

93 Citations (Scopus)

Abstract

Carrier service attributes are important for developing shipper-carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers' service factors-timing-related, pricing, warehousing and sales services-on shippers' satisfaction from shipper-carrier partnering relationships. Results indicate that timing-related services influence shippers' satisfaction from such relationships, and shippers' satisfaction positively influences partnering. However, the four service factors do not directly influence shipper-carrier partnering relationships.
Original languageEnglish
Pages (from-to)399-415
Number of pages17
JournalTransportation Research Part E: Logistics and Transportation Review
Volume39
Issue number5
DOIs
Publication statusPublished - 1 Jan 2003
Externally publishedYes

Keywords

  • Partnering relationship
  • Service attribute
  • Structural equation modeling

ASJC Scopus subject areas

  • Business and International Management
  • Transportation
  • Management Science and Operations Research

Cite this